Install Project Coordinator

Install Coordinator

About Zoom Drain
Zoom Drain is a growing, customer-service-oriented company that specifically provides drain and sewer services for both homeowners and business owners. As the continuation of a third-generation family business, we are recognized for providing fast services and solutions that put customers first. We pride ourselves on our core values: Grit, Responsibility, Optimism, and Willingness. 

Zoom maintains a healthy corporate culture that values the contributions of our employees. Superior customer service is our hallmark. We go out of our way to ensure that we’re responsive to our customers’ needs and our employees are rewarded accordingly.

As a fast-growing industry leader, our customers are assured that Zoom’s service is unparalleled. Our Technicians are some of the most highly trained individuals in the business. Zoom’s name stands apart as a caring employer that provides sound opportunities to advance within the company.

At Zoom, our Install Coordinator position is an integral part of our operations. Our operational efficiency starts with them. Install Coordinators are engaged and compassionate to our customers' needs. Their goals are to schedule the project estimator site visits and prepare job folders for the install jobs to ensure all processes are followed. 

Install Coordinator Responsibilities | WHAT YOU'LL BE DOING

• Manage the "big picture" of our install schedule by coordinating technicians and installs based on priority and team availability
• Effectively manage incoming calls, identify customer needs, and build trust through compassionate, clear communication
• Handle customer concerns with speed and empathy, providing solutions that keep the project on track
• Drive to various townships and municipalities across the Greater Philadelphia area multiple times per week to pull permits, drop off documentation, and coordinate inspections using a company vehicle
• Prepare comprehensive job folders for install teams to ensure all site data and permit requirements are met
• Meet personal and team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Hours & Work Schedule

• Full Time - Monday through Friday | Onsite
• This position requires a valid driver's license and the ability to travel frequently within the local region

Install Coordinator Qualifications | WHAT YOU'LL BRING

• Strong phone contact handling skills and active listening
• A valid driver's license in good standing
• Experience with ServiceTitan software preferred
• Familiarity with scheduling jobs and juggling changes
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

*Each location is independently owned and managed