Dispatcher - Part-Time

Plymouth Meeting, PA

Part Time

Entry Level

This position requires availability for nights and/or weekends.

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

We are seeking a reliable and organized Part-Time Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and dispatching the right technician, to the right call, at the right time. This is an excellent opportunity for individuals who thrive in fast-paced environments and have exceptional communication and multitasking skills

Dispatcher Responsibilities | WHAT YOU'LL BE DOING

Effectively manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call-handling quotas
Schedule & communicate with technicians to meet customer requirements
Assign work orders based on priority to the available workforce
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Dispatcher Qualifications | WHAT YOU BRING

Strong phone contact handling skills and active listening
Familiarity with dispatch practices
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Availability to work nights and/or weekends

*Each location is independently owned and operated

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Are you willing to work evenings and possibly both weekend days (Saturdays and Sundays)?*

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Dispatcher - Part-Time

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